Will the operation of my Automower be time consuming?
No. Automowers, once installed correctly they prove very simple to operate. They offer a solid and continuous cut with very little required on your part. The tricky bit is making sure the Automower is installed to meet the requirements of your lawn. The Automower will work while you are away from the home and you can control it via a smartphone app, providing your model of mower has GPS functionality.
How easy is it to use?
Yes. Automowers are extremely light, weighing between 7 and 14kg. The mowers also come with a simple control panel to set your cutting heights and time settings exactly how you wish.
How much noise do they make?
Very little. Sound levels range from 58dD(A) up to 69 dB(A). General lawnmowers can produce anything from 95 to 100 db(A) so with this in mind they're extremely quiet - something which will please the neighbours.
Do they have any effects on the environment?
Autmowers are cordless machines so produce zero emissions and have a low level of energy consumption too. Running costs, per season, can range from £8 to £42 depending on the size of the lawn.
How do I install Automower?
We have compiled an easy to follow, step-by-step guide for your assistance. While the process is undoubtedly the most important process you will go through after buying the mower, with our guide it will prove a piece of cake. Depending on your lawn size and shape, installation can take anything from 2 to 5 hours to make sure you have everything perfect. We can also offer an installation service, although this is not included in our pricing.
How does it start and stop?
It is quite literally as simple as pressing START & STOP. Make sure the mower is fully charged and off you go.
How deep does the wire need to be into the ground?
It doesn't. The wire can be laid flat to the ground using the staples supplied with your installation kit. The wire will then be grown over within a few weeks and gradually disappear from view. If you cut the grass as short as possible with your standard lawnmower, prior to installing your Automower, you will then be able to get the wire as close as possible to the ground. If you want to bury the wire then a suggested depth is 3 to 10 cm, no deeper than that.
What if I forget my PIN code?
Your dealer (that's where we come in) will help retrieve your pin code.
What is the largest operating area?
Automower can handle lawns up to 5000 m² +/- 20%, depending on the model, shape and complexity of the lawn.
Do I still need a standard lawnmower?
No. Make sure to cut your grass down to a length below 10cm prior to installing your Automower and providing you keep your grass short, you will never need another mower again. Trimming the edges of your lawn would be advisable.
What if my lawn is larger than 5000 m²?
There is no limit to how many Automowers you can have installed - the more then better.
What if my garden is really small?
You can still use an Automower, it is recommended you purchase a basic model with a smaller capacity and simply adjust the mowing time to suit your garden.
Does it work on all garden types?
Yes, but in the instance of your garden having islands of lawn, you will need to manually move your mower from each island.
What if my lawn is uneven?
Automower has been designed to cope with uneven surfaces and slopes. It is fitted with large driving wheels which cope with uneven surfaces brilliantly. Depending on your model, it can handles slopes up to 45% (24°) incline. If your lawn contains small deep holes, this may cause your robotic mower to get stuck. A plus however, is that your mower is small enough to follow the curves of a rough lawn and won't scalp the “hills” like standard mowers sometimes can.
Will it manage to work down tight passages?
Yes. It can handle narrow passages down to 60 cm in width, again, depending on your model.
What if I have loose items on my lawn?
Automower can avoid certain obstacles but items such as toys and tools can sometimes be missed. It is up to you to keep the lawn surface free from objects, so make sure your lawn is free of any small objects prior to operation.
Can I protect my trees and flower beds?
This is where your precise installation of guide wire comes in. Providing you have watched the installation video and created islands of guide wire around your trees and flower beds, the Automower will navigate around them.
Can it handle very long grass?
Aslong as your grass is no longer than 10cm in length, which is fairly wild, you can adjust your cutting blades as necessary. In the event your grass is over 10cm in length, you will need to use a conventional lawnmower.
How can it handle moss?
The machine can actually, over time and constant trimming, help to removing moss from your lawn.
What if it is raining?
Not a problem. The Automower has been designed for use in the rain and can handle wet weather conditions. In the event of extreme weather conditions, it would be advised to bring your mower inside to maintain a high level of performance in the long run.
What about warm weather conditions?
Providing the weather is not warmer than 45ºC, the Automower can work perfectly fine. The mow and charge times with be affected in warm weather conditions and you will start to notice this at temperatures around 25ºC and above. The area performance will remain unchanged and models using Li-Ion batteries work fine no matter what the temperature.
Can it work at two different locations?
Providing you install another installation kit at the second venue, the Automower will work fine at both locations.
Why does it mow a random pattern?
By mowing in a seemingly random pattern, in various directions, you will get a carpet-like lawn, throughout your garden. Since 20 years it has also proven to be the most reliable way to cover the whole lawn, leaving no uncut grass. The reliability and precision of current affordable GPS technologies necessary for systematic mowing is not sufficient to offer an improvement over a loop wire and random based system.
Is it safe around children and pets?
Regardless of the safety features on the mower, it is never advised to allow children to play on the lawn while using the mower.
What safety features does it have?
Several theft protection systems are included. These include a personal PIN code, an alarm which requires the PIN code to be entered when the lawnmower stops and a GPS communication unit, which includes a GPS tracker available as accessory for most models.
Where can I get service and spare parts?
We can supply you with both of these things and stock a great selection of accessories online.
How long will the battery last before needing to be replaced?
It is very difficult to give an exact amount of time, as it all depends on run-time, area of land used on, obstacles used around, the list goes on. As a rule, if you run the Automower for 6 months in a year over 800 m², then your battery will last 2 to 4 seasons. Ways of saving your battery would be to make your time settings perfect for your area of lawn, ensuring your aren't over-using the machine.
How long do the blades last?
Again this is hard to say, as it all depends on the type of soil and grass in your garden. As a rule, the life of the blades is 1 to 2 months when used over 1000 m². Spare blades are easy to get hold of and we stock them online.
Can I leave the mower outside, all-year-round?
No, it is recommended you move the mower inside when you are into the rainy, winter months in order to maintain your mower. Clean the mower before putting it away and you will have a well maintained machine when the spring and summer months come back around. Put your charging station inside during the winter also. The wire system is fine to be left in place all-year-round.
How do I maintain it?
You should replace blades regularly and depending on your lawn size, spend a some time cleaning grass from the wheels and chassis.
What is the monthly data consumption on the SIM card in the mower?
Around 25 MB per month when in use.
Can I see the remaining balance on the prepaid SIM in the mower?
No, you will have to consult your data provider for this information.
What mobile SIM should I use?
You need to use a Mini SIM - subscription or pre-paid - which supports 2G GPRS.
What if I forget the log-in details for my app?
You can use the reset password function at the login screen.
How do I change the password?
Go to your Account settings menu on the app.
Can I change the email address I use for login?
No, you will have to create a new account using the new email address. All mowers will need to be paired again to the new account.
Can I change my mower PIN code on the app?
No.
What does the “Unpair mower” command do?
This will remove the pairing between your account and the mower. All other accounts that are paired to the mower still have full access.
How do I remove the paring for all accounts?
Via the mower menu.
Why does my mower stop for around ten seconds after changing a setting from the app?
Don't be alarmed this is typical of the mower when a setting is changed. It will start back up soon enough.
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