Please check goods before signing for them and record on the carriers manifest if there is any damage. Please note failure to record any damage at the time of signing for it will result in subsequent claims for damaged goods being refused. Once signed this is accepted as Proof of Delivery, confirming all goods have arrived safely with no damages. Claims of damage or pilferage must be notified in writing both in the couriers manifest and to the company within 3 days of delivery. Claims cannot be accepted outside these time limits. Packaging must be retained for investigation. Claims for non-delivery must be made within 7 days of receipt of dispatch confirmation. Our policy is that faulty goods under a 1-year warranty must be returned to our store for an evaluation with a valid proof of purchase, once confirmed faulty the postage incurred within the UK will be reimbursed at Standard Royal Mail Rates with a repair, exchange or a refund of the goods. The cost of returning non-faulty goods is not covered under warranty and must be met by yourself. We will, of course, send out any repaired/replaced goods free of any carriage charge. If faulty footwear is being returned, please ensure that they have been cleaned of excess mud first - for Health & Safety reasons we are unable to process dirty products