We believe that whenever you order from Sam Turner & Sons the process should be hassle-free from start to finish. We partner with some the UK's leading couriers to offer our customers the best range of delivery options possible.

Our customer services team will keep you informed every step of the way. If there are any problems with your order or your delivery is delayed for any reason a member of our team will contact you straight away.

Please note that we are unable to despatch orders on weekends or Bank Holidays. Express Delivery orders taken after 1pm on Fridays will be despatched the following working day.

1. We'll send you an email to confirm we have received your order. There'll be a link in the email to enable you to view your order.
2. Next we'll send you an email to confirm we have despatched your order. There'll be a link in the email to enable you to track your order.
3. Most orders require a signature upon delivery. If you know you won't be at home, why not arrange delivery to your workplace or a friends address?
4. Check the packaging for damage and make a note of this when signing. Please only sign as received in good condition if that is actually the case. If the goods have been damaged in transit, please refuse delivery and contact us on 01609 772 422
5. If you're not home when the courier arrives, they will leave a calling card. Please contact the courier directly to arrange a convenient time for re-delivery. If they're still not able to deliver on the third attempt, they may request you collect the order from their depot.

Larger items and some bulk orders may be delivered on a pallet. This will arrive by truck which may be unable to reach remote locations or pass through narrow roads. Please let us know if this may apply to you and we will do our best to facilitate your delivery. A pallet delivery icon will be shown on most items that require a pallet delivery. Unfortunately time slots are not available for pallet delivery. We may be able to provide an estimated time on the delivery day iff requested but this is not guaranteed. Pallet delivery is not available to the following postcodes "BT" "KW" "IV" "PA" "PH" "AB" "DD" "KY" "EH" "TD" "KA" "FK" "HS" "ZE"

For In Stock items our standard delivery service is typically within 3 to 5 working days but over 60% actually arrive the next day. Live parcel tracking is available on most orders.

Mainland UK
Orders up to £50: You pay £5.99
Orders over £50: Delivery is FREE*

Northern Ireland
Unfortunately we are currently unable to ship orders to Northern Ireland. We hope to resume this service soon.

*Items marked as local delivery only do not qualify for free delivery.
Excludes Highlands & Islands

Express delivery is available on most orders and your order will arrive the next working day. (Working Days are Monday to Friday. UK Mainland Only)

1 Hour Window - Most Express Delivery orders will be given a 1 hour delivery window sent to you by text or email so you don't have to wait in all day.

Orders must be placed before 3pm to arrive the next working day*. If you are ordering for the weekend please place your order before 3pm on Thursday. Orders placed after 3pm on Thursdays will arrive the following Monday. Live tracking information is available on all Express Delivery orders. All orders placed on a weekend will be processed and despatched the following Monday.

Express delivery is £7.99

If you need your order to arrive on a Saturday please order before 3pm on Friday and choose Saturday delivery from the checkout. If Saturday delivery option is not available at the checkout unfortunately either your delivery address or the items you are ordering are unavailable for Saturday delivery.

Saturday delivery is £7.49

Customers in our local delivery areas can have their orders delivered on one of our local delivery vehicles. There is a charge of £6.98 for all orders that need to be delivered on our own wagons. Local delivery orders will be delivered within 6 working days but most will arrive much sooner. Click here to see if your postcode is within our Local Delivery area. Bulk deliveries will be left on the closest hard standing.