Returns Policy & Satisfaction
Christmas Returns Policy
Items purchased online or instore between 20th October 2019 and 24th December 2019, can be returned until the 25th January 2020.
If you are not completely satisfied with your purchase, for whatever reason, you may return it to us within 14 days of delivery for an exchange or refund. All goods must be accompanied by proof of purchase. When trying on goods that may be returned please take care. Once goods are soiled they cannot be considered for exchange or credit. If goods have been tampered with or deliberately modified they also cannot be considered for exchange or credit. When returning any item please quote your original order number in the return. Please note that you will be responsible for the shipping cost of returning any item to us. Exchanges will be generated and dispatched to the same UK delivery address with no additional postage charge. Your statutory rights are not affected. You can contact us in writing, via email or telephone.
Sam Turner and Sons Ltd
01609 772 422
Damages and Faults
Please check goods before signing for them and record on the carriers manifest if there is any damage. Please note failure to record any damage at the time of signing for it will result in subsequent claims for damaged goods being refused. Once signed this is accepted as Proof of Delivery, confirming all goods have arrived safely with no damages. Claims of damage or pilferage must be notified in writing both in the couriers manifest and to the company within 3 days of delivery. Claims cannot be accepted outside these time limits. Packaging must be retained for investigation. Claims for non-delivery must be made within 7 days of receipt of dispatch confirmation. Our policy is that faulty goods under a 1-year warranty must be returned to our store for an evaluation with a valid proof of purchase, once confirmed faulty the postage incurred within the UK will be reimbursed at Standard Royal Mail Rates with an exchange or a refund on the goods. The cost of returning non-faulty goods is not covered under warranty and must be met by yourself. We will, of course, send out any repaired/replaced goods free of any carriage charge. If faulty footwear is being returned, please ensure that they have been cleaned of excess mud first - for Health & Safety reasons we are unable to process dirty products