Untitled Document

Sam Turner & Sons are a Limited Company in the UK. Whenever you deal with Sam Turner & Sons, the ‘controller’ of your personal information will be Sam Turner & Sons Limited. A ‘controller’ is a company that decides why and how your personal information is processed. Where this policy refers to “we”, “our” or “us” below, unless it mentions otherwise, it’s referring to Sam Turner & Sons Limited.

 

HOW AND WHAT INFORMATION WE COLLECT
We may collect and process the following personal information about you.
Personal information you give to us: This is information about you that you give to us by entering information via our website or our social media pages or by corresponding with us by phone, email or otherwise and is provided entirely voluntarily. The information you give to us includes your name, contact details (such as phone number, email address and address), enquiry details and your opinion of our products.

Personal information we collect about you: We may automatically collect the following personal information: our web servers store as standard details of your browser and operating system, the website from which you visit our website, the pages that you visit on our website, the date of your visit, and, for security reasons, e.g. to identify attacks on our website, the Internet protocol (IP) address assigned to you by your internet service. We collect some of this information using cookies – please see our Cookie Section for further information. We may also collect any personal information, which you allow to be shared that is part of your public profile on a third party social network.

Personal information we may receive from other sources: We obtain certain personal information about you from sources outside our business, which may include third party companies; the personal information received is as described in the two paragraphs above.
Please see below how we use your personal information and the legal basis on which we rely to process that information. The remaining provisions of this policy also apply to any personal information we obtain from these sources.
 

HOW WE USE YOUR PERSONAL DATA
Information we process because we have a contractual obligation with you
When you create an account on our website, buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us. In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.

We may use it in order to:
Verify your identity for security purposes
Sell products to you
Provide you with our services
Provide you with suggestions and advice on products, services and how to obtain the most from using our website.
We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.
Additionally, we may aggregate this information in a general way and use it to provide class information, for example to monitor our performance with respect to a particular service we provide. If we use it for this purpose, you as an individual will not be personally identifiable.
We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.

Information we process with your consent
Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our products and services, you provide your consent to us to process information that may be personal information.
Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply.
Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may aggregate it in a general way for example to monitor the performance of a particular page on our website.
We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.
You may withdraw your consent at any time by instructing us at compliance@samturners.com

Information we process because we have a legal obligation
We are subject to the law like everyone else. Sometimes, we must process your information in order to comply with a statutory obligation.
For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.
This may include your personal information.

Reviews you post on our website or with our Review Partners
Our website allows you to post reviews about the product or service you have purchased with a view to that information being read or used by other people.
We do not specifically use this information except to allow it to be displayed on our website.
We do store it, and we reserve a right to use it in the future in any way we decide.
Provided your request is reasonable and there is no legal basis for us to retain it, then at our discretion we may agree to your request to delete your review with your personal information that you have posted. You can make a request by contacting us at compliance@samturners.com

Information relating to your method of payment
Our site uses an online ordering system for customers to request information, products, and services. We collect visitor's contact information (like their names, address, telephone number and e-mail address). Our website payments are processed by Sagepay and Paypal using industry-standard SSL protocols to provide secure credit card and payment transactions. When you place an order, your credit/debit card information is encrypted and then sent over the Internet, no one can read or access the data that is being transmitted. Contact information from the order form is used to send orders and information about our company to our customers. Financial information that is collected is used to charge the user for products and services only. 

Sending a message to our customer support team
When you contact us through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need.
We record your request and our reply in order to increase the efficiency of our business.
We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high quality service.

Marketing
We may collect your preferences to send you marketing information directly from us by email (where applicable) if you register an account with us online. We will only do so if you have consented to receiving such marketing information directly from us.
We may contact you with targeted advertising delivered online through social media and platforms (operated by other companies) by using your personal information, or use your personal information to tailor marketing to improve its relevance to you, unless you object.
From time to time, we may ask you to refresh your marketing preferences by asking you to confirm that you consent to continue receiving marketing information from us.
You have the right to opt out of Marketing activities by simply clicking the unsubscribe button in any of our emails or contacting us directly.

Complaints
When we receive a complaint, we record all the information you have given to us. We use that information to resolve your complaint.
If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.
We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.

 

OTHERS WHO MAY HAVE ACCESS TO YOUR PERSONAL DATA
We may disclose your information to our third party service providers for the purposes of providing services to us or directly to you on our behalf. Such third parties may include payment service providers, analytics providers, advertising agencies, administrative services or other third parties who provide services to us.

Here is a list of our current 3rd party data processors:

Email Services
Mailchimp
Klaviyo

Payment Processors
Sagepay
Paypal

Analytics
Google
Hotjar

Delivery Services
DPD
Royal Mail
Despatch Bay

Business Process Management
Linnworks

Reviews
Google
Feefo

Customer Support
Zendesk
Freshdesk

 

When we use third party service providers, we only disclose to them any personal information that is necessary for them to provide their service and we have a contract in place that requires them to keep your information secure and not to use it other than in accordance with our specific instructions. We only use 3rd parties that adhere to the required privacy standards.

 

SECURITY
Sam Turner & Sons use technical and organisational security measures to protect the personal information supplied by you and managed by us against manipulation, loss, destruction, and access by third parties. Our security measures are continually improved in line with technological developments.
Whilst our entire website uses the latest security protocols and encryption techniques, unfortunately the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information whilst in transit to our website and any transmission is at your own risk.
If you have signed up for an account on our website you will have created a password which enables you to access your account, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. Please use the following website for guidance on making your passwords secure https://www.cyberaware.gov.uk/passwords

 

EMAIL NEWSLETTER
This website operates an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.
Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003 and the General Data Protection Regulation (GDPR). All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998.
Email marketing campaigns published by this website or its owners contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity. This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.
In compliance with UK Spam Laws, the Privacy and Electronic Communications Regulations 2003 and General Data Protection Regulation (GDPR) subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will by detailed instead.
External Links
Although this website only looks to include quality, safe and relevant external links users should always adopt a policy of caution before clicking any external web links mentioned throughout this website.
The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

ACCESS TO YOUR PERSONAL INFORMATION
You may access or update your personal information stored on our Website by logging into your account.
Under the Data Protection Act 1998 you may request a copy of personal information held about you by us.  To obtain a copy of any information we hold you may send a request to compliance@samturners.com or write to the business address at the bottom of this policy.
We will process your request at our earliest convenience with no charge to you.

RETENTION PERIOD FOR PERSONAL DATA
Personal data that we process will not be held for any longer than necessary.
We will hold your data to provide you with the services you have requested and to comply with legal obligations including the period demanded for accounting purposes.

REMOVAL OF YOUR PERSONAL DATA
If you would like us to remove your personally identifiable information from our systems, please contact us at compliance@samturners.com

CONTACT US
If you have any questions or complaints about the way we process your personal information or wish to contact us to amend/update your marketing preferences please contact us using the details below.

By post to Sam Turner & Sons, Darlington Road, Northallerton, North Yorkshire, DL6 2XB
By Telephone on 01609 772 422
By Email at compliance@samturners.com